| Abstract [eng] |
It has long been recognized that investment in quality management systems, in addition to responding to customer expectations, has resulted in benefits to the efficiency of an organization, its operations and economic performance as well as to the quality of products and services. The ISO 9000:2000 family of standards is an international quality management system standard that consists of: • ISO 9000: Quality management systems - Fundamentals and vocabulary • ISO 9001: Quality management systems - Requirements (certification standard) • ISO 9004: Quality management systems - Guidance for performance improvement The standards are developed based on eight quality management principles which reflect best management practices. These eight quality management principles are: • Customer focused organization • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationship The purpose of this master project – having analyzed the theoretical aspects of implementation of quality system according to international standards, to prepare the plan of sertification process in JSC "Uklara". This project consists of three parts – one of them is the analysis of theoretical aspects of quality, in the second part of the project the analysis of quality standards and their implementation in Lithuania and in the whole world are presented and analysed. In the third part of the project I have analyzed the need of implementation of quality management system according to LST EN ISO 9001: 2000 in JSC and presented the process of implementation of it. The need of sertification was determined it two ways – test and analysis of quality costs in JSC "Uklara". Both ways showed that there is the need to impelement quality system in the company, because of variety of reasons that are presented in the project, however almost nothing is done in this stage. So in the projective part of the project itself the process of implementation, adapted to JSC "Uklara" is presented. |
