| Abstract [eng] |
Help provided by Child Day Care Centers is one of the alternative ways to help solve the problems of families and their children which are in social risk groups. The rapid growth of the social services provided by Children Day Care Centers and the expansion of the service is attracting more attention to the quality of the service provided by those centres. Child Day Care Centers are given a substantial financial support from the State Budget, the tax payer‘s money. The client‘s right to a good quality service must be ensured. The purpose of this work is to unfold the possibilities of the service quality expansion at Child Day Care Centers. Surveying and assessing the means for the quality development and their problematic aspects shall be done as well as providing the possible ways of their solving. Analysing the theoretical conception of Child Day Care Centers social service quality and interviewing four experts (a practician who works at the social service sphere of Child Day Care Centers; a specialist who administrates such services; a politician who works out the politics of Child Day Care Centers‘ social services and an academic who analyses this field) disclosed were the problems of Child Day Care Centers social service quality development and the possible alternative possibilities offered. The main condition for making Child Day Care Centers social service quality better is a change of the public point of view towards the importance of Child Day Care Centers. A unanimous conception of Child Day Care Centers as being serious, qualified, complex help for a child and the family should rise. One of the most important conditions of making Child Day Care Centers service effective is to prepare qualified and competent emploees. The cooperation among institutions should be stimulated, social service net strengthened. There is to be a clear distribution of duties and responsibilities among institutions working to help the children from social risk groups. The analysis of legislation outlining Child Day Care Centers‘ work shows that a lot of attention is paid to the qualitiy of social service, but so far many laws have not been adopted yet, they are not clear and often just make the work of specialists and the ones who administrate social services more difficult. A system of a social service quality standartization could be one of the specifications which help to ensure service quality. For government institutions the quantity of Child Day Care Center matters more than its quality, that is why there is a risk for the amount of cheap but not qualitative servicies to emerge and grow. It is important for the government institutions to pay their attention to the importance of Child Day Care Centers service quality development, to stimulate municipal institutions and local officies to help Child Day Care Centers. More powers for supervision and development of Child Day Care Centers should be delegated to them. |
