| Abstract [eng] |
THE IMPACT OF THE IMPLEMENTATION OF QUALITY 4.0 MEASURES ON THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM Ilona PETUŠYTĖ MASTER'S THESIS QUALITY MANAGEMENT PROGRAMME Vilnius University Faculty of Economics and Business Administration Department of Management Supervisor: prof. dr. D. Serafinas Vilnius, 2025 SUMMARY Thesis length: 78 pages, 7 figures, 10 tables, 1 appendices, 55 sources. Objective of the Master’s Thesis: The aim of this master’s thesis is to analyze the concept of Quality 4.0, identify its key tools, and evaluate the impact these tools have on the effectiveness of quality management systems (QMS). The focus is not only on technological solutions, but also on their practical influence on customer satisfaction, product quality, operational performance, process efficiency, and the culture of continuous improvement. Research methodology: The study combines a literature review with semi-structured interviews conducted with company representatives and quality management experts. The research identifies the most commonly implemented Quality 4.0 tools in organizations, such as artificial intelligence, data science, blockchain, big data, neural networks, and deep learning. Qualitative data analysis was performed using Microsoft Excel and MAXQDA software. Based on the collected data, key elements for assessing QMS effectiveness were identified and the impact of technologies on these elements was evaluated. Research results revealed that Quality 4.0 tools bring significant benefits to quality management systems when implemented purposefully and systematically. Particular value was observed in improved data accessibility, reduced error rates, and enhanced process transparency. The study also highlighted that the success of these tools depends not only on technological advancement but also on employee competencies, organizational culture, and managerial involvement. Conclusions confirm that Quality 4.0 is not just about implementing technology – it represents a deeper qualitative shift in organizational development. Its success depends on an integrated approach and clear strategic goals. The insights from this study can serve as a valuable guide for organizations seeking to innovate in quality management and adapt to the challenges posed by the Fourth Industrial Revolution. Keywords: Quality 4.0, quality management system, performance, artificial intelligence, big data, blockchain, data science, process efficiency, technology integration, Fourth Industrial Revolution. |
